Customer Service

Ordering

Does StyleAndMore.com accept phone, fax, email or mail orders?

Currently all orders are placed only online. At this time we do not accept phone, fax, e-mail or mail orders. Please check back with us soon, as we are working to make other ways of placing orders available in the near future. Alteration to already placed order can be done via phone or e-mail within 24 hours of the order placement.

How do I find an item?

You may search for items using the search box located at the left of any page on our site. Type in a keyword or item #, then press the enter key or click the arrow button located beside the search box. Any items that match the criteria you selected will appear on your screen. If you enter any item number in the search box you will see only that item in your search result page.

After I verified my order, I did not receive order confirmation. Is my order processed?

If you did not receive a confirmation on the order; however successfully clicked the last verify button, most likely our server received your order but communication back to you interrupted. Please do not replace the order. If you do, you may end up with duplicate orders and both being charged since we use an automatic order processing system. Contact our customer service to make sure your order was received to be safe. You can check your order status at Order Status section of our website.

After I placed an order, will I be notified?

StyleAndMore.com will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once your order is shipped. You may also check our online order status page for live updates.

I did not get any email confirmation from StyleAndMore.com. What could be wrong?

Most common problem not getting email are either you provided incorrect email address or use of email filtering software.
To ensure that you receive emails from us do the following:
* Add the "styleandmore.com" domain to your email safe list.
* Make sure email address you provided is correct.

If I placed duplicate orders, what should I do?

Contact StyleAndMore.com customer service via email at custserv@StyleAndMore.com. We will void the order for you as long as it has not shipped. If duplicate orders have been shipped, refuse that. You will be refunded when that package are returned back to us.

How do I check the order status?

Click on Order Status.

Can I add, change or remove items from my order after it has been submitted?

Currently we do not offer this service online. Once an order is submitted it can only be changed by emailing to StyleAndMore.com customer service at custserv@StyleAndMore.com within 24 hours of the order placement.

Can I cancel my order?

You can cancel an order online from order status page as long as the status of your order is "pending". A link will be provided at that stage for you to cancel the order. If the order has not shipped and status is other than "pending" you still can request cancellation via email at custserv@StyleAndMore.com.

May I combine two separate orders to save on shipping costs?

StyleAndMore.com is dedicated to provide you with the exceptional service with the lowest price in the industry. To save you more, we provide the service of combining two or more already placed orders by emailing to custserv@StyleAndMore.com. To take advantage of this service the shipping address on all the orders to be combined has to be same and any of the orders you want to combine is not shipped. Be aware though that we cannot combine the orders billed to different customer even though the shipping address is the same.

How long does it take to process an order?

Most of our jewelry are shipped within one business day of receiving your order. Personalized products may take longer depending upon the production time. Turnaround time are noted on each item that are made to order.

Can I reactivate an order that has been cancelled?

The only way to regenerate a cancelled order is to replace the order online.

What types of security features are utilized to safeguard my information?

We at StyleAndMore.com would like your shopping experience with us to be both simplest and safest. That is why we use state-of-the-art technologies in security to ensure your information is safe. We use powerful Secure Socket Layer (SSL) for securing our customers’ sensitive information during online transaction. SSL will make the information you send to our database unintelligible to all but us to give our customer a confidence of sharing their information with us securely. We use a digital certificate from Comodo, a leading provider of Internet trust services. When you are at any page of our site, which contains any of your personal information, an image of a closed padlock or a solid key should appear in the bottom bar of your browser window. By clicking on that image you can verify site-security information as well as ensure that your personal information is being transmitted in secure (encrypted) form to us.

Does StyleAndMore.com sell or release my personal information?

The security of your personal information is very important to us. We never sell or rent your personal information to any third parties. We value your trust very highly, and work very hard to protect the security and privacy of any personal information you provide to us.

What should I do if I receive a damaged or opened package?

It is your responsibility to verify the package you receive is unopened or undamaged. Refuse the package that arrived damaged or opened. Email us at custserv@StyleAndMore.com to notify of the incident and we will process new order and ship the product as soon as we receive the refused package back.

Payments

What are the payment methods StyleAndMore.com accepts?

We accept Visa, MasterCard, Discover and American Express. Debit cards with the Visa or MasterCard logo are also accepted. We also accept PayPal payments.

Will I be charged sales tax?

We are required by law to collect and submit sales tax to all orders shipped in the state of New York, where we have a physical presence.

How can my credit card be declined when I know it should not be?

A credit card can decline due to invalid credit card number, expiration date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check to be sure the number has been input correctly. Contact your credit card company for more information.

If my credit card is not declined, why my order did not go through?

To give our customer a confidence of secure shopping, we require CVV2 code on all credit card transactions and billing address on your order must be same address on your credit card account. Sometimes these information are entered incorrectly. Check to be sure that the required information has been input correctly and try again. Contact your credit card issuing bank for more information.

Shipping

How do I get my shipment tracking number?

The tracking numbers for each day’s shipped orders are automatically emailed after 9:30 P.M. Eastern Standard Time. Alternatively, you can check online order status where you will see link to track your shipment.

What should I do if I receive a damaged or opened package?

It is your responsibility to verify the package you receive is unopened or undamaged. Refuse the package that arrived damaged or opened. Email us at custserv@StyleAndMore.com to notify of the incident and we will process new order and ship the product as soon as we receive the refused package back.

Can I ship my order to an APO or FPO address?

Yes we are able to ship to either APO or FPO addresses.

How will I know when my order has been shipped?

You will be notified when your order ships from us. Tracking number will be sent to you via email.

Returns

What is StyleAndMore.com's return policy?

If you are not completely satisfied upon the arrival of your order with the quality of workmanship or material of the product you bought from us, you may return it in its original packaging for a full refund (less shipping and handling charges) or exchange.

What should I do to return?

Please e-mail all return or refund request to custserv@StyleAndMore.com and ship the product back with packing slip at your expense to:
     Style & More Company Inc
     86-16 102nd Avenue
     Ozone Park, NY 11416.

When do I see refund credit in my account?

We will refund or credit your account immediately after we receive the merchandise. All refunds will be in the original form of payment.